When you receive your order, check that the parcel is in good condition. After unpacking the goods, note any reservations on the delivery slip if needed and refuse the parcel if it is clearly damaged or does not match your order. If so, take photos to illustrate the issue and attach them to your claim submitted to our customer service. In addition to the statutory conformity warranty covering you for two years from the delivery date, certain products may also benefit from a manufacturer's warranty, most often for two years on spare parts. In that case, the manufacturer's warranty applies only if installation and fault diagnosis have been carried out by a qualified professional in accordance with applicable standards. Console Monobloc Reversible Air Conditioner (Cooling/Heating) 2.5 kW / 9000 BTU Fresho 12 HP Sannover – a high-performance monobloc console with A+ energy class. The Fresho 12 HP is a reversible (cooling/heating) air conditioner that is particularly easy to install, as it needs neither an outdoor unit nor any refrigerant handling. It is therefore the ideal solution for spaces where installing an outdoor unit is not possible. This 4-in-1 air conditioner cools, heats, dehumidifies and ventilates your rooms. It offers several fan speeds and automatic oscillation, with the option to set the louvre position manually. Installation of the Fresho 12 HP is quick: simply create two openings to the outside, one for the air intake and one for the exhaust. All accessories required for installation are supplied. The Fresho 12 HP maintains excellent performance even at low temperatures. It is also very quiet and easy to operate remotely thanks to the included wireless remote control. Its coefficient of performance (COP) can reach 3.98, meaning that for 1 kWh of electrical energy consumed, it delivers up to 3.98 kWh of thermal energy. This range of air conditioners suits all types of home. The front panel can be painted for a discreet integration into your environment. Models without an outdoor unit are both compact and lightweight. Technical specifications: Energy class A+; Refrigerant; Power 2.5 kW / 9000 BTU; Single-phase 230 V supply; COP 3.98; SCOP 3.40; Weight 35 kg; Dimensions (H×W×D) 543 × 935 × 198 mm. Delivered with all accessories required for installation and use: mounting brackets, wireless remote control, remote control holder, drainage hose, exterior grille, plastic sheet for air hose, screw kit, fixing cord for the grille, instruction manual, paper drilling template for the wall, 160 mm ring, 150 mm ring. Spare parts are available for 10 years. Made in PRC.